Velocity Managed Service Company
Network Operation Center (NOC) T1 technician:
- Roles: T1 (Inbound / Outbound calls), Escalations Department, Dispatch Department (majority of time spent in the dispatch).
- Trouble shoot within networks to resolve issues with LAN devices via L1 & L2 such as access points, network switches (Netgear/HP mostly), Meraki Portal, Nomadix, Adtran’s, Fortinets, Tablets, Prints and more
- Managed networks for Extended Stay America, La Quinta, Walgreens, Hyatt, Storage King and many more.
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Control4 / Snapone
Technical Support Engineer
- Provide support for Networking products such as Araknis, Pakedge configuring IGMP, Vlan’s, VPN’s and much more
- Provide Support for CCTV / NVRs made by Luma & Clare vision with AI event tracking such as human detection
- Provide support for AV Products such as Integra, Triad, Pulse8 and many more
- Provide support for Lighting and electrical products such as relays, contacts and much more
- Provide support for proprietary integrators software
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Education
Western Washington University
Obtained a Bachelors in Science in Psychology with a focus on social psychology. Other subjects of focus was in UX (Design & Computer Science)
Cascadia Community College
Obtained an Associates in Arts degree with a focus of classes in Psychology & Computer Science
Cisco Certified Network Administrator
I obtained my CCNA certification in 2025 whilst working at Control4 thanks to all the skills obtained while working there and studying in my free time.
Professional Certified Network Administrator
Required to complete prior to being able to work at as a Control4 Tech Support Engineer.
Google IT Support Certificate
Completed my Google IT Support Cert while Interning for Odins 3.
American Kennel Club Certification
To be certified to Dog train at Petco I went through courses to obtain my AKC dog trainer Certification.
Personal Skills
IT Support
I like working in IT support because it is very simply, solving puzzles. I rather enjoy puzzles, some of my favorite games are sudoku & chess, all very deterministic puzzles. I was working on a minor that I gave up on at University, for UX Design, which required quite a few Comp Sci classes, this is where I learned a few basics of HTML, Javascript, Python, & C+. Most of the studies were centered around HTML & Python.
When I was a kid I would create games in the Warcraft III Sandbox (World Editor) which is where MOBA games originate (DOTA), there was some guided code for art effects & events & triggered events. This is where I first learned some functions within coding such as if statements & for-loops. Because of this when I went into Comp Sci classes at university I was predisposed to some of the terminology & functions that spans all languages.
As a result of my background with coding, switch CLI / config’s while working in a NOC has been rather intuitive with the exceptions of Vlans which took quite some time to learn.
Psychology
I completed my BS in Psychology at University. Because my degree is so separated from my career field most people would assume that there is no overlap or relation. I would argue otherwise in that I feel as though I have quite a few skills from my degree that aid my in every day tasks. First argument would be the deductive reasoning that is required from the scientific method / practices required to prove something in a repeatable manner, this has taught me to be extremely methodical. Secondly I would argue that I apply my degree applies when communicating with peers / customers & dispatch technicians in that the English language can be interrupted in many different ways, and so I need to adjust my communication according to my audience. For example I don’t always need to explain how a Remote access works to a customer, but might need to with a dispatch technician when local access is needed via remote desktop. Lastly I would argue that my degree helps me with working in a team environments, and social groups. Knowing how and when to lead a group to complete a task or when to take a more of an assistant role.
Design
