Velocity Managed Service Company
Network Operation Center (NOC) T1 technician:
- Roles: T1 (Inbound / Outbound calls), Escalations Department, Dispatch Department (majority of time spent in the dispatch).
- Trouble shoot within networks to resolve issues with LAN devices via L1 & L2 such as access points, network switches (Netgear/HP mostly), Meraki Portal, Nomadix, Adtran’s, Fortinets, Tablets, Prints and more
- Managed networks for Extended Stay America, La Quinta, Walgreens, Hyatt, Storage King and many more.
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Education
Western Washington University
Obtained a Bachelors in Science in Psychology with a focus on social psychology. Other subjects of focus was in UX (Design & Computer Science)
Cascadia Community College
Obtained an Associates in Arts degree with a focus of classes in Psychology & Computer Science
Google IT Support Certificate
Completed my Google IT Support Cert while Interning for Odins 3.
American Kennel Club Certification
To be certified to Dog train at Petco I went through courses to obtain my AKC dog trainer Certification.
Personal Skills
IT Support
I like working in IT support because it is very simply, solving puzzles. I rather enjoy puzzles, some of my favorite games are sudoku & chess, all very deterministic puzzles. I was working on a minor that I gave up on at University, for UX Design, which required quite a few Comp Sci classes, this is where I learned a few basics of HTML, Javascript, Python, & C+. Most of the studies were centered around HTML & Python.
When I was a kid I would create games in the Warcraft III Sandbox (World Editor) which is where MOBA games originate (DOTA), there was some guided code for art effects & events & triggered events. This is where I first learned some functions within coding such as if statements & for-loops. Because of this when I went into Comp Sci classes at university I was predisposed to some of the terminology & functions that spans all languages.
As a result of my background with coding, switch CLI / config’s while working in a NOC has been rather intuitive with the exceptions of Vlans which took quite some time to learn.
Psychology
I completed my BS in Psychology at University. Because my degree is so separated from my career field most people would assume that there is no overlap or relation. I would argue otherwise in that I feel as though I have quite a few skills from my degree that aid my in every day tasks. First argument would be the deductive reasoning that is required from the scientific method / practices required to prove something in a repeatable manner, this has taught me to be extremely methodical. Secondly I would argue that I apply my degree applies when communicating with peers / customers & dispatch technicians in that the English language can be interrupted in many different ways, and so I need to adjust my communication according to my audience. For example I don’t always need to explain how a Remote access works to a customer, but might need to with a dispatch technician when local access is needed via remote desktop. Lastly I would argue that my degree helps me with working in a team environments, and social groups. Knowing how and when to lead a group to complete a task or when to take a more of an assistant role.
Design
